The following information is provided as-is, without warranty, to assist you in retaining e-mail that was not previously downloaded to a local device. Our support team is unable to provide additional assistance with e-mail migration or desktop support.


Gmail inbox import

Gmail has an import feature that will copy/move all messages in the Inbox.

Email outside the Inbox can first be selected and moved to the Inbox – each subfolder will need to be done separately.

  1. Click Settings (upper right)
  2. Select Import Mail & Contacts
  3. What account do you want to import from?
  4. Enter Password (all other settings are correct)

You can close this window and keep using Gmail or even log out and close your browser – Gmail will continue importing your mail and/or contacts in the background.

To check the status of your import, look under Settings > Accounts and Import.


Export Feature in Roundcube

Roundcube recently added the ability to select all of the messages in a folder and download to MBOX format. Each mailbox will need to be exported separately. The MBOX format is supported by Mac Mail and Thunderbird.

Support guide for Mac Mail versions
The MBOX formatted file can then be imported.

ThunderBird requires an add-on.


Disable mail check in Mac Mail: see instructions 


Disable mail check in Outlook 365:

  2. Click Edit
  3. Select the e-mail address and uncheck “Include the selected account in this group”

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