- Commitment terms for managed network services are 1 or 3 years.
- Work included in activation or install fees refer to DSL activation, install of a dry-loop to customer premises and install of configured gateway or dedicated network devices.
- Speeds listed are maximum theoretical rates and vary by distance to the Central Office and condition of inside wiring.
- Managed equipment remain the property of The Wire and must be returned to effect cancellation.
- IPs refer to public static IPs. Requests for more IPs require simple justification.
- Mail ports are not blocked however we have zero tolerance for spam originating from or pointing to our network.
- Bandwidth caps – all services are unlimited use.
- The Wire uses available inside-wiring and it is the client’s responsibility to confirm with the building superintendent that there is available copper wire to your suite.
- Dedicated circuits (dry-pair or dry loop) offer a more stable connection. Band A-C charges included on yearly service plans. Band D-G is an additional $5.00/month.
- Failover support means the firewall can support and we can provision failover to third party internet provisioned by the client or provide a backup wireless service at additional charge.
