Network status, updates and FAQ

• Administration of the VPS control panel is via an administration login. Wire staff are not authorized to change passwords for you.
• All new accounts are manually verified to prevent fraud.

• Administration of the control panel is via an administration login. Wire staff are not authorized to change passwords for you.
• To protect the mail server when accounts are hacked or computers infected, email is limited to 250 per account per day. If you receive a notice of 250 emails being sent from your domain please contract us for further support.
• All new accounts are manually verified to prevent fraud.
• This service is not suitable for bulk or marketing emails. Please use a third party email service e.g MailChimp.

• Transit is measured by 95th percentile billing that monitors your traffic every 5 minutes and subtracts the top 5% of traffic bursts over the month to determine your billable traffic – 1.5 Mbps is approximately 450 GB at sustained use
• Power has a 20% overhead required by the building code so 1 AMP is 0.8 AMP usable. Half cabinet maximum power is 30 AMPs and full cabinet maximum power is 60 AMPs.
• Card access one included with half cabinet, two included with full cabinet. Additional cards $100.
• Yearly contract

• Transit is measured by 95th percentile billing that monitors your traffic every 5 minutes and subtracts the top 5% of traffic bursts over the month to determine your billable traffic – 1.5 Mbps is approximately 450 GB at sustained use
• Power has a 20% overhead required by the building code so 1 AMP is 0.8 AMP usable
• Support tokens apply to scheduled business hour support in 1 hour increments for setup, escorted visits or remote hands and eyes support
• Setup fees waived on yearly contracts
• Servers must be rack-mounted

• Commitment terms for VDSL and ADSL2+ are monthly or yearly. Modem included in yearly term only. Commitment term for ADSL is monthly only.
• Free website and email hosting on yearly VDSL and ADSL2+ plan includes 1 gigabyte storage and 1 gigabyte traffic. Client is responsible for domain name purchase.
• Work included in activation or install fees refer to DSL activation or install of a dry-loop to customer premises.
• Speeds listed are maximum theoretical rates and vary by distance to the Central Office and condition of inside wiring.
• Managed router and router included on yearly plans remain the property of The Wire and must be returned to effect cancellation.
• IPs refer to public static IPs. Requests for more IPs require simple justification.
• Mail ports are not blocked however we have zero tolerance for spam originating from or pointing to IPs in our network.
• Bandwidth caps are eliminated for ADSL and ADSL2+ service. VDSL service includes 750 GB per month – we can customize higher caps for clients that consistently require more bandwidth.
• The Wire uses available inside-wiring and it is the client’s responsibility to confirm with the building superintendent that there is available copper wire to your suite.
• Dedicated circuits (dry-pair or dry loop) offer a more stable connection. Band A-C charges included on yearly service plans. Band D-G is an additional $5.00/month.

CONTRACT LENGTH
Prices are based on 3 year terms.

SETUP FEES
Setup fee $200.00 for on-net locations.