Network status, updates and FAQ

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Network Status

All services are working smoothly.

This message will be updated when our network status changes.

All services are working smoothly.

Tuesday around 9am some VOIP clients experienced dropped or hanging phone connections. The issue was related to a pair of Session Border Controllers that handle and route incoming calls. Outgoing calls were not affected. The SBC’s are setup in high availability mode but were having an issue rapidly failing between the two units. After stabilizing the issue, at noon yesterday the decision was made to move all of the affected numbers to a new cluster of SBCs. That work was completed ~3:15pm yesterday. We are actively monitoring the situation, however, it should have been resolved as of late yesterday afternoon. We apologize for the disruption.

All services are working smoothly.

Wednesday around 9am some VOIP clients experienced dropped or hanging phone connections. The issue was related to a pair of Session Border Controllers that handle and route incoming calls. Outgoing calls were not affected. The SBC’s are setup in high availability mode but were having an issue rapidly failing between the two units. After stabilizing the issue, at noon yesterday the decision was made to move all of the affected numbers to a new cluster of SBCs. That work was completed ~3:15pm yesterday. We are actively monitoring the situation, however, it should have been resolved as of late yesterday afternoon. We apologize for the disruption.

Technical Updates

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