One of our core routers experienced an issue at 10:38am on September 18, 2018. The router restarted the processes and our NOC was notified of the incident. A number of webhosting customers were affected by the outage and were brought back online between 11:00am and 11:55am. We apologise to those impacted.
Network routing issue
Symptoms : some clients are experiencing email and circuit disconnections
The Wire team is aware of the issue and is actively working towards a resolution. We apologize for the inconvenience and assure our clients that all possible measures are being taken to ensure a timely resolution. As further information becomes available, this notice will be updated .
All services are working smoothly.
This message will be updated when our network status changes.
Each client authorizes administrative, technical and billing contacts within their organization for communication with The Wire. For your own protection, please initiate support through one of these contacts.