Internet connectivity troubleshooting

The first step in a multi user environment is to confirm if the issue is with your computer or all computers your office. If the issue is limited to one system it is recommended you speak with your IT contact.

Check the lights on the The Wire’s DSL modem or router, the unit will have a label from us.

  • If the power light is off please confirm that the equipment is plugged in and the electrical outlet is working.
  • If the power light is on and the DSL light is off or blinking please contact us.
  • If the power and DSL light are both solid green then please restart the unit. If the connection issues continue please contact us.