At setup, you are provided with a colocation information sheet that includes:

  • IP allocation and netmask
  • the login to statistics
  • the login to your remote reboot port

Clients with cabinet space and access cards can access their cabinet 24/7 unescorted. Clients with shared rack space can access their servers 24/7 escorted. The information sheet includes an unlisted number for 24/7 access. Please note all emergency visits are billable according to your contract. Please ensure you keep a copy of your colocation information handy.